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Accessibility Statement

Last Reviewed: 08/20/2026

InsuraCentral is committed to making our website and platform usable by everyone, including agents who rely on screen readers, keyboard navigation, magnification, or captioning. This page describes where we stand today — including what we have not finished yet.

Our target standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which is the standard most commonly referenced under the Americans with Disabilities Act (ADA) and Section 508.

Current status: partially conformant. That means most of the site meets the standard, but some content does not yet fully conform. We would rather tell you that plainly than claim a level we have not verified.

What we have in place

  • A “skip to main content” link so keyboard users can bypass the navigation
  • Semantic headings and landmark regions so screen readers can navigate by structure
  • Text alternatives on meaningful images; decorative images are hidden from assistive technology
  • Accessible names on icon-only buttons and links
  • Keyboard operability with a visible focus indicator on interactive elements
  • Responsive layouts that support zoom and reflow without horizontal scrolling
  • A page language declared for correct screen-reader pronunciation

Known limitations

We are actively working on the following:

  • Some color combinations in marketing sections may fall below the 4.5:1 contrast ratio and are being reviewed
  • Certain animated and motion effects do not yet fully respect the prefers-reduced-motion setting
  • Some third-party embedded content (scheduling, chat, and video) is outside our direct control
  • Complex data tables and charts inside the platform are being reviewed for screen-reader output

Report a barrier

If you hit something you cannot use, please tell us — it is the fastest way for us to fix it. Include the page address, what you were trying to do, and the assistive technology and browser you were using.

Email: support@insuracentral.com

Response time: we aim to acknowledge accessibility reports within 5 business days and will tell you our plan and timeline for a fix.

Alternative access

If any part of this site or platform is not usable for you, contact us and we will provide the information or complete the task with you another way — by phone, email, or a screen-share with a member of our team — at no additional cost.

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